Shipping & Policies

Welcome

First of all thank you very much for taking the time to browse through my shop.

If you are looking for heirloom quality, hand made one of a kind items that will last for years, then you have come to the right place. I take much pride in what I do and would proudly display anything I make in my home. Nothing leaves my shop that is not 100% in quality and appearance.

As always if you have any questions please let me know...I am always around.

Payments

We accept all Etsy approved payment options.

Shipping

We ship via USPS priority mail. All items have approximately a 1-2 week turn around time (sometime longer depending on order size and product) and shipping usually takes another 3-5 business days depending on your location and time of year. When your order ships you will receive an email notification containing the tracking information.

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Returns and exchange details

Returns/Exchanges will be granted at the discretion of Brown Dog Forge & Co.. please keep in mind however these items are hand made, and unless other wise stated, will have some dimensional and appearance differences. These differences will either meet or exceed the listed item.

For returns/exchanges please contact us before sending anything back. **Do not** send items to our PO box. All returns/exchanges are to be sent to our physical address.

If there is an error on our part, we will accept returns up to 15 days after you have received your item. All returns must be sent with a delivery confirmation number or tracking information.

You are responsible for return shipping cost.

Additional

Please contact us prior to your order if you have any questions or concerns.

Frequently Asked Questions

What is your average shipping time?

Our time needed to make and ship your order is 1-2 weeks.

Is mounting hardware included with my purchase?

Yes, we provide all hardware needed for mounting onto a wood surface or hollow wall unless otherwise mentioned.

How much weight can this hold?

While all of our items are made from solid steel, we can not advise on specific weight loads due to variances in mounting surfaces and different types of construction. If you are unsure of how to mount or attach your item please consult with a local contractor.

Can any item be customized?

Most generally any of our products can be customized. Please plan in advance and submit a request for customization to double check. Please keep in mind customization may take longer create.

Can my order be rushed?

Maybe, each item is forged or fabricated in the order in which they are received. This keeps everything fair for each customer. There may however be times when we can accommodate a quicker turnaround time. So please contact us and we will do everything we can to try and help without delaying other customer's items.

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