Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Our time needed to make and ship your order is 1-2 weeks.
Yes, we provide all hardware needed for mounting onto a wood surface or hollow wall unless otherwise mentioned.
While all of our items are made from solid steel, we can not advise on specific weight loads due to variances in mounting surfaces and different types of construction. If you are unsure of how to mount or attach your item please consult with a local contractor.
Most generally any of our products can be customized. Please plan in advance and submit a request for customization to double check. Please keep in mind customization may take longer create.
Maybe, each item is forged or fabricated in the order in which they are received. This keeps everything fair for each customer. There may however be times when we can accommodate a quicker turnaround time. So please contact us and we will do everything we can to try and help without delaying other customer's items.